Frequently Asked Questions
Everything you need to know about your hair's new best friend.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 working days. International shipping times vary by location.
Can I return a product if I've opened it?
For hygiene and safety reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Are Hair Syrup products safe for colored hair?
Yes! All our syrups are formulated to be color-safe and sulfate-free, ensuring your hair stays vibrant while receiving deep nourishment.
How often should I use the pre-wash treatments?
For best results, we recommend applying your chosen syrup 1-2 times per week as a pre-wash treatment, leaving it on for at least 30 minutes before shampooing.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Clearpay.
Are your products cruelty-free and vegan?
Absolutely. We are proud to be 100% cruelty-free and vegan-friendly. We never test on animals and do not use any animal-derived ingredients.